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So, you’ve had water damage occur at your home. Whether it’s a broken sump pump, busted pipe, or dishwasher overflow, you’re going to need some water restoration for your carpet. That’s where we come in!

If this is your first time with water damage to your home, then the situation can be very scary or overwhelming– we are here to make the process easier. Here are a few helpful things to know before giving us a call:

First, take a deep breath and let it out. We know this is stressful. Now, take stock of the damage and try to diagnose the problem. Where is the location of the water source or what is the reason you have excess water in your carpet? If a pipe has burst, have you contacted a plumber to replace the pipe or have you turned off the water valve or water source in order to prevent more flooding?

Knowing the water source is important for carpet water restoration because that source of the water can mean different things for the restoration. Category 1 and Category 2 water can oftentimes be dried or extracted from carpet. Unfortunately, Category 3 or “black water” as it is sometimes called, cannot be extracted from carpet and a carpet water restoration would turn into pulling up the carpet and having to replace it with new carpet.

Category 1 water means water from a source that is sanitary such as water from pipe breaks or sink overflows. Category 1 water is clean and nontoxic and typically does not require special safety equipment. Category 2 water classifies water from a source that has the capability of causing sickness if contacted or consumed. Category 2 water often comes from dishwashers or washing machines. These two types of water means that we can do some water restoration on your carpet and can potentially extract the water, dry your carpet, and have you back to where you were prior to the water.

Carpet that has been affected by Category 3 water cannot be restored because Category 3 water is extremely contaminated and may contain toxins, pathogens, or other harmful things. Typically Category 3 water comes from sewage, toilet backflows, and water from a river, pond, or stream.

Now that you’ve identified the water source, the next thing to look at is where the water is located and how much of your carpet is wet. Did the water from the dishwasher drain down through the ceiling of the basement and into the carpet down below? Did the pipe burst and water spread from the bathroom to the master bedroom and guest bedroom? Take note of where the wet carpet is throughout the home– this way, our professionals have an idea of location and how much equipment to bring.

Lastly, make a note on the amount of water in your carpet. When you step on the carpet, does the water cover your shoe? Does the carpet make a squishy sound or is it just damp to the touch? These questions will also help us identify as to how much equipment that may be needed in order to dry out your carpet.

Water restoration is typically considered an emergency service and every second matters. So, if you do have water in your home then you have to act quick before it spreads or causes mold growth!